Creative Set Common Errors
Below are common errors in the creative set upload process and how to resolve them.
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Error Notification |
Resolution |
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File Dimension Error |
File Dimension not supported |
Adjust the dimensions of your asset to fit the required ad specs. |
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Graphic File Size Error |
Image File Size Too Large. Must Be Less Than 1MB (or 500KB) |
Reduce the file size of your asset to <1MB (or 500KB) |
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Video File Size Error |
File Size Too Large |
In rare cases where automatic processing fails, pls find instructions for manual compression here. |